Our Commitments to You
How jiwel Approaches Your Privacy
These principles guide every decision jiwel makes about the data of our Filipino players. They are not aspirational — they are operational standards enforced across the entire platform.
Data Minimisation
jiwel collects only the personal data necessary for specific, legitimate purposes — account creation, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for purposes unrelated to your jiwel experience.
Encryption at Every Layer
All data transmitted between your device and jiwel is protected with 256-bit SSL encryption — the same standard used by Philippine banks and GCash. Data stored on jiwel servers is encrypted at rest using AES-256 protocols, with access restricted to authorised personnel only.
No Selling of Personal Data
jiwel does not sell, rent, or otherwise transfer your personal data to third parties for commercial marketing purposes. Your information is yours. We share it only with service providers who help us operate the platform, and only under strict data processing agreements.
Transparent Data Practices
This Privacy Policy sets out clearly and completely what data jiwel collects and why. There are no hidden data uses, secondary purposes buried in fine print, or silent data sharing arrangements. If jiwel's data practices change, we will update this Policy and notify you.
Your Rights Are Actionable
Your rights over your personal data — to access it, correct it, delete it, or restrict its processing — are real and exercisable. jiwel provides clear channels for players to exercise these rights without needing a lawyer or technical knowledge, as described in Section 9 of this Policy.
Defined Retention Periods
jiwel retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine regulations. Retention periods are defined for each data category and enforced through automated deletion schedules.
01 Scope and Data Controller Identity
This Privacy Policy applies to all personal data processed by jiwel in connection with the jiwel online gaming platform, accessible at jiwel.cam and all associated subdomains, mobile-optimised interfaces, and ancillary services (collectively, the "Platform").
For the purposes of applicable data protection law, jiwel is the data controller responsible for personal data collected through the Platform. As data controller, jiwel determines the purposes and means of processing your personal information and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Scope Note: This Policy covers data collected from registered players, prospective players who interact with the Platform without completing registration, and individuals who contact jiwel's customer support team. It does not cover data practices of third-party payment providers such as GCash, Maya, BPI, or BDO — those entities operate under their own independent privacy policies.
02 Personal Data We Collect
jiwel collects the following categories of personal data from players and prospective players:
2.1 Identity and Account Data
When you register a jiwel Account, we collect your full legal name, date of birth, Philippine mobile number, email address, and a username of your choice. This data is used to create and maintain your Account, verify your identity, and satisfy our regulatory obligations under applicable PAGCOR framework requirements.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, jiwel collects copies of government-issued identification documents you submit for verification purposes. Accepted Philippine IDs include the PhilSys National ID, Passport, LTO Driver's License, UMID, SSS ID, GSIS ID, PRC ID, COMELEC Voter's ID, and Philippine Postal ID. We may also collect proof of address documentation and, in higher-risk cases, source of funds documentation.
2.3 Financial and Transaction Data
jiwel records all financial transactions associated with your Account, including deposit amounts and timestamps, payment method details (such as GCash registered number, Maya account identifier, or bank account details — note that jiwel does not store full card numbers), withdrawal requests, wagering history, bonus activations, and wallet balance changes. This data is maintained for operational, regulatory, and anti-money laundering compliance purposes.
2.4 Gaming Activity Data
jiwel logs all gaming activity conducted through your Account, including games played, bet amounts and outcomes, session duration, game preferences, and responsible gaming tool usage. This data is used to maintain accurate game records, resolve disputes, and — with your consent — personalise your jiwel experience.
2.5 Technical and Device Data
When you access jiwel, we automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, language settings, referring URL, and session identifiers. This data is used for security monitoring, fraud detection, and platform performance optimisation.
2.6 Communications Data
If you contact jiwel's customer support team, we retain records of those communications, including live chat transcripts, email correspondence, and details of your enquiry and its resolution. This data is retained to maintain quality standards, resolve ongoing issues, and for staff training purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity & Account | Name, DOB, mobile, email | Account creation, authentication |
| KYC Documents | PhilSys ID, passport, UMID | Regulatory verification, fraud prevention |
| Financial & Transaction | GCash number, deposit/withdrawal history | Payment processing, AML compliance |
| Gaming Activity | Game logs, bet history, session data | Dispute resolution, responsible gaming |
| Technical & Device | IP address, browser, OS, device type | Security, fraud detection, performance |
| Communications | Support chat transcripts, email records | Quality assurance, dispute resolution |
03 How We Collect Your Data
jiwel collects personal data through the following channels:
- Directly from you: Information you provide during registration, KYC submission, payment setup, responsible gaming tool configuration, and customer support interactions.
- Automatically through Platform use: Technical and device data collected via server logs, session tracking, and platform analytics as you navigate and use the jiwel Platform.
- From payment providers: Transaction confirmation data from GCash, Maya, BPI, BDO, Metrobank, and other Philippine payment providers you use to deposit or withdraw from jiwel. jiwel receives only transaction status and reference data — not your full payment credentials.
- From identity verification services: Where jiwel uses third-party KYC verification technology, that provider may return a verification status and risk assessment score to jiwel. The underlying document images are handled in accordance with the verification provider's own data processing terms.
- From cookies and similar technologies: Session cookies, analytical cookies, and functional cookies placed on your device when you access the Platform, as described in Section 6.
04 Purposes of Processing and Legal Bases
jiwel processes your personal data for the following purposes, each supported by a legitimate legal basis:
- Account creation and management — necessary for the performance of the contract between you and jiwel (i.e., your Account agreement and our Terms & Conditions).
- Identity verification and KYC compliance — necessary to comply with jiwel's legal obligations under applicable Philippine regulatory requirements governing online gaming operators.
- Payment processing and withdrawal execution — necessary for the performance of the contract; also required to comply with Philippine anti-money laundering (AML) obligations.
- Fraud detection and platform security — necessary for jiwel's legitimate interests in protecting the integrity of the Platform and the security of all players' accounts and funds.
- Responsible gaming monitoring and intervention — necessary for compliance with applicable gaming regulatory requirements; also in jiwel's and players' legitimate interests in preventing problem gambling.
- Customer support and dispute resolution — necessary for the performance of the contract and jiwel's legitimate interest in maintaining service quality.
- Marketing communications — based on your consent, where you have opted in to receive jiwel promotional communications. You may withdraw this consent at any time via your Account settings.
- Platform analytics and performance optimisation — jiwel's legitimate interest in improving the Platform experience for Filipino players, subject to your cookie preferences.
Consent Withdrawal: Where jiwel processes your data based on your consent (such as for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. Withdrawal of consent does not affect processing carried out on other legal bases.
05 Sharing Your Personal Data
jiwel does not sell, rent, or trade your personal data. We share your data only in the following circumstances and only to the extent necessary:
5.1 Service Providers and Data Processors
jiwel engages carefully selected third-party service providers to assist in operating the Platform. These include payment processing partners (GCash, Maya, and bank transfer providers), identity verification technology providers, cloud infrastructure and hosting providers, analytics and platform performance services, and customer support technology platforms. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to jiwel.
5.2 Regulatory and Legal Disclosures
jiwel may be required to disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where such disclosure is required by applicable law, court order, or regulatory direction. jiwel will not disclose personal data to law enforcement voluntarily — only where legally obligated to do so.
5.3 Anti-Money Laundering Obligations
In compliance with Philippine AML regulations, jiwel may be required to file reports with the Anti-Money Laundering Council (AMLC) in relation to certain transactions or account activities. Such disclosures are made only where legally required and jiwel is generally prohibited from notifying you that such a report has been made.
5.4 Business Transfers
In the event of a merger, acquisition, or transfer of all or a substantial part of jiwel's business, your personal data may be transferred to the acquiring entity as part of that transaction. jiwel will notify you of any such transfer and ensure that the acquiring entity is bound by privacy protections at least equivalent to those in this Policy.
06 Cookies and Tracking Technologies
The jiwel Platform uses cookies and similar tracking technologies to maintain session state, enable Platform functionality, analyse usage patterns, and detect fraudulent activity. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for Platform operation — session management, login state, security tokens, and basic navigation. These cannot be disabled without breaking core Platform functionality.
- Functional Cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences. These enhance your jiwel experience but are not essential for core operation.
- Analytics Cookies: Used to understand how Filipino players interact with the jiwel Platform — which pages are visited most frequently, typical session durations, and navigation patterns. This data is aggregated and does not identify individual players. Used with your consent.
- Security Cookies: Used by jiwel's fraud detection systems to identify unusual access patterns, multiple account indicators, and bot activity. These protect the Platform and all players' accounts.
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the jiwel Platform, including the login and payment functions.
07 Data Security
jiwel implements a multi-layered security architecture to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction:
- Transport Security: All data transmitted between your device and jiwel is encrypted using TLS 1.3 with 256-bit AES encryption. The jiwel Platform does not permit unencrypted HTTP connections.
- Storage Security: Personal data stored on jiwel's infrastructure is encrypted at rest using AES-256. Database access is restricted to authorised systems and personnel via role-based access controls.
- Access Controls: jiwel staff access to player personal data is restricted on a strict need-to-know basis. All staff access to personal data is logged and subject to regular audit review.
- Password Security: Your jiwel account password is never stored in plaintext. Passwords are hashed using industry-standard cryptographic hashing algorithms with unique salts.
- Fraud Monitoring: jiwel operates continuous automated monitoring of account activity to detect indicators of unauthorised access, including login anomalies, geographic inconsistencies, and suspicious transaction patterns.
Security Incident Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiwel will notify affected players and, where required, relevant Philippine regulatory authorities without undue delay after becoming aware of the breach.
08 Data Retention
jiwel retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Specific retention periods include:
- Account and identity data: Retained for the duration of your active jiwel Account plus a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
- KYC documentation: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
- Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with Philippine AML obligations.
- Gaming activity logs: Retained for a minimum of three (3) years from the date of each gaming session.
- Customer support communications: Retained for two (2) years from the date of the last interaction in a given support case.
- Technical and device data: Standard log data retained for ninety (90) days; security-flagged log data retained for up to one (1) year.
- Marketing consent records: Retained for the duration of your Account plus two (2) years to evidence consent compliance.
Following the expiry of the applicable retention period, personal data is permanently deleted or anonymised in accordance with jiwel's data disposal procedures. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
09 Your Data Rights
Under applicable Philippine data protection legislation, you have the following rights in relation to your personal data held by jiwel. All rights requests can be submitted to jiwel's support team via live chat or email. jiwel will respond to all valid rights requests within thirty (30) calendar days.
Right of Access
Request a copy of the personal data jiwel holds about you and information about how it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your jiwel Account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations.
Right to Restriction
Request that jiwel restricts active processing of your data while a rights request or complaint is being resolved.
Right to Data Portability
Receive a copy of your personal data in a structured, machine-readable format to transfer to another service provider.
Right to Object
Object to processing of your data based on jiwel's legitimate interests, including direct marketing communications.
How to Exercise Your Rights: Submit a rights request to jiwel's Data Protection contact via our support live chat or by emailing [email protected]. Please include your registered mobile number or email address and a brief description of your request. jiwel may ask you to verify your identity before processing sensitive rights requests. Response time: within 30 calendar days of receipt of a valid, complete request.
10 Children's Privacy and Age Restrictions
The jiwel Platform is strictly restricted to persons aged 21 years and above in compliance with applicable PAGCOR regulations governing online gaming in the Philippines. jiwel does not knowingly collect personal data from individuals under 21 years of age.
Where jiwel discovers or is notified that personal data has been submitted by a person under 21 years of age, we will promptly delete that data, close the associated Account, and void any transactions or balances associated with that Account. If you believe that jiwel may have inadvertently collected data from an underage individual, please contact our support team immediately.
11 Cross-Border Data Transfers
Some of jiwel's service providers — particularly cloud infrastructure, analytics, and identity verification technology providers — may process data outside the Philippines. Where such cross-border transfers occur, jiwel ensures that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine data protection requirements.
Safeguards used for cross-border transfers include contractual clauses that bind receiving parties to data protection obligations equivalent to those applicable in the Philippines, and selection of service providers operating in jurisdictions with adequacy determinations or equivalent legal frameworks. jiwel does not transfer personal data to jurisdictions that lack adequate data protection standards without implementing additional protective measures.
12 Changes to This Privacy Policy
jiwel may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The Effective Date at the top of this Policy indicates when the current version took effect.
Where changes to this Policy are material — meaning they significantly affect how jiwel processes your personal data or your rights in relation to that data — jiwel will provide advance notice to registered players via email to their registered address and/or via an on-Platform notification prior to the changes taking effect.
Your continued use of the jiwel Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Policy. We recommend reviewing this page periodically to remain informed of jiwel's current data practices.
13 Contact and Data Protection Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how jiwel handles your personal data, please contact us through the following channels:
Data Protection Contact:
Email: [email protected] (plain text — not a clickable link)
Channel: Live Chat available 24/7 on jiwel.cam
Response Time: Within 30 calendar days for rights requests; within 5 business days for general privacy enquiries
Languages: English and Filipino
If you are not satisfied with jiwel's response to a privacy concern or rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing regulations.
This Privacy Policy was last reviewed and updated on 1 January 2026. jiwel recommends that players review this Policy periodically to remain informed of how their personal data is handled.
Your Data. Your Rights. Your Game.
Play at jiwel With Confidence — We Protect What's Yours
500+ games, instant GCash payouts, and a platform built on transparency and trust. For Filipino players aged 21 and above. Play responsibly.